Frequently Asked Questions

Our virtual office solutions provide a professional address and seamless mail handling to support your new or growing business.

Address Details

What type of address do you provide?

We provide a physical business address suitable for company registration and professional correspondence.

Is my virtual address unique?

Yes, your virtual office address is unique to you for business purposes. While other customers may share the physical building address, your specific address (e.g., suite number) is exclusive to you.

Can I use the address for legal purposes?

Yes, our addresses are fully compliant for use in legal documents, including company registration, tax filings, and official correspondence.

Can I choose a specific city for my address?

Currently, we offer addresses in major business hubs. Contact us to check availability for other locations.

Estonian Business Requirements

Do I need a legal address to register a company in Estonia?

Yes, Estonian law requires a registered legal address in Estonia for company formation. Our virtual office service provides a compliant address for this purpose.

Can I use your service for e-Residency?

Absolutely. Our legal addresses are ideal for e-Residency applicants needing a registered address to establish an Estonian company.

What documents do I need to provide?

You’ll need basic identification and business details. We’ll guide you through the process to ensure compliance with Estonian regulations.

Can I use the address as my legal address?

Yes, your unique virtual address is ideal as a legal address for business registration, mail receipt, and professional correspondence in Estonia. We reliably handle all official mail sent to your address.

Do you offer contact person services for Estonian businesses?

We focus on providing a professional virtual address and seamless mail handling. You can use your virtual address as your legal address, but we do not offer local contact person services. You can complement our service with a trusted local contact person provider to fully comply with Estonian regulations while benefiting from our secure and efficient mail management.

Mail Handling

How does mail handling work?

We receive your mail at your chosen business address, scan it, and forward digital copies to your email. Physical forwarding is also available.

How quickly will I receive my mail?

Scanned mail is typically sent within 24 hours of receipt. Physical forwarding depends on your chosen delivery method.

What types of mail do you handle?

We handle letters and documents up to A4 size (10 mm x 210 mm x 297 mm). Packages or oversized items are not currently supported. If we receive a larger item addressed to you, then additional fees will apply (see our prices).

Can multiple small pages be scanned as a single page?

We typically scan small pages individually to maintain clarity, but we assess each item to minimize costs and meet your needs. Contact us for specific requests.

What happens to mail after scanning?

You can choose to have the original item forwarded to your preferred address (additional fees apply; see our prices) or securely shredded in compliance with data protection standards at no extra cost.

How quickly is mail scanned and delivered digitally?

Mail is typically scanned and uploaded to your secure online portal within 1-2 business days of receipt.

Is my mail secure?

We prioritize your privacy with industry-standard encryption, secure storage, and GDPR-compliant handling for all mail and data.

What happens if I receive oversized mail?

Oversized items will be returned to the sender or held for your instructions, depending on the item’s nature. Additional fees may apply (see our prices).

Billing and Payments

Is there a setup fee?

No, there are no setup fees. You only pay the monthly subscription for your chosen plan.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time and it will remain active until the end of the current period without auto-renewing. New subscribers can cancel within 7 days of signing up for a full refund. For full details, please review our refund policy.

What is your refund policy?

Our refund policy ensures transparency and fairness for all subscribers. The virtual office address subscription is paid upfront and considered consumed upon activation, making it non-refundable. Additional services, such as mail forwarding and mail scanning, are also non-refundable once fulfilled. You may cancel your subscription at any time, and it will remain active until the end of the current period without auto-renewing. New subscribers can cancel within 7 days of signing up for a full refund. For full details, please review our refund policy.

What payment methods do you accept?

We accept Visa and Mastercard, processed securely online for your convenience. This ensures seamless access to your virtual office services. We’re exploring additional payment options to make managing your subscription even easier.

How often am I billed?

Subscriptions are billed monthly or annually, depending on your plan. You can view billing details in your account portal or refer to our prices.

Are payments secure?

All transactions are processed through a secure, encrypted platform compliant with industry standards, ensuring your payment information is protected.

Can I pay in currencies other than EUR?

We invoice and process payments in EUR to align with our Estonia-based services. Your financial institution may charge you in a different currency.

Is your payment process PCI compliant?

Yes, our payment processing is fully PCI DSS compliant, ensuring the highest security standards for your transactions. We use a trusted and secure payment platform to handle all payments. We do not store sensitive payment details beyond minimal data, like the last four digits of your payment card, which is displayed in your customer portal for easy identification.

Have more questions? Contact us.

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